Legal
ALYACO Returns & Cancellation Policy
At ALYACO, customer satisfaction comes first. The conditions below govern returns, exchanges and order cancellations for purchases made at alyacohome.com.
1. Order Cancellation
You may cancel your order free of charge at any time before it is handed to the carrier by contacting ALYACO customer service (info@alyacohome.com). Your payment is refunded to your original payment method within 3–5 business days of the cancellation confirmation.
2. Faulty Products & Consumer Guarantees
Our products come with guarantees that cannot be excluded under applicable consumer protection law, including the Australian Consumer Law where it applies. If a product has a major failure you are entitled to a replacement or refund; if the failure is not major, we will repair or replace the product within a reasonable time. If your product arrives damaged, defective or different from your order, contact ALYACO customer service (info@alyacohome.com) — ideally within 48 hours of delivery and with photos — and we will arrange the remedy with the return shipping cost covered by us. These rights apply in addition to the change-of-mind policy below.
3. Change-of-Mind Returns
In addition to your statutory rights, you may return a product simply because you changed your mind within 14 (fourteen) days of receiving it. Contact ALYACO customer service (info@alyacohome.com) through the contact channels on the website to start the return.
4. Return Conditions
Change-of-mind returns must be unused, undamaged and in their original packaging. Slight differences in colour between the product photographs and the item you receive can result from screen calibration and lighting, and are not considered defects. These conditions do not apply to faulty products, which are covered by the consumer guarantees above.
5. Personalised Products
Products personalised at your request or made to custom measurements are excluded from change-of-mind returns. This is also stated on the order page and does not affect your rights in respect of faulty products.
6. Refunds
Once the returned product reaches us and passes inspection, the product price is refunded to your original payment method within 14 days. Depending on your bank, it may take 2–7 business days for the amount to appear in your account.