Legal
ALYACO Shipping & Delivery Policy
This page explains how orders placed at alyacohome.com are prepared, dispatched and delivered, what shipping costs apply, and which destinations we ship to.
1. Order Processing Time
Once your payment is approved, your order is prepared and handed to the carrier within 1–2 business days. Orders are not dispatched on weekends or public holidays; orders placed on those days are processed on the next business day.
2. Delivery Time
After dispatch, your order typically arrives within 1–3 business days. The total estimated time from order to delivery is therefore 1–2 business days of processing plus 1–3 business days in transit. Peak periods, severe weather and carrier delays may extend these estimates; if that happens, we will let you know.
3. Shipping Costs
No shipping fee is charged; all orders ship free of charge. Before you pay, the order summary shows the product price and the shipping cost as separate line items. You are never charged more than the total you approve at checkout.
4. Where We Ship
We currently ship to the following destinations only: Australia. Addresses outside these destinations cannot be selected at checkout.
5. Order Tracking
When your order is dispatched, we email you a confirmation containing the tracking number. You can also follow your order status from the "My Orders" page in your account. It can take up to 24 hours for a tracking number to become visible in the carrier's system.
6. Damaged or Lost Parcels
If your parcel arrives visibly damaged, do not accept it and ask the carrier to record the damage. If you notice damage after delivery, contact ALYACO customer service (info@alyacohome.com) within 48 hours with photos and we will arrange a replacement or refund with return shipping at our cost. If a parcel is lost in transit, we will resend the item or refund you in full.
7. Incorrect or Incomplete Addresses
Providing a correct and complete delivery address is the customer's responsibility. Where a parcel is returned to us because of an incorrect address, the cost of re-shipping is payable by the customer. If you need to correct an address, contact ALYACO customer service (info@alyacohome.com) before the order is dispatched.
8. Return Shipping
Returns and cancellations are governed by our Returns & Cancellation Policy. Return shipping for faulty, damaged or incorrectly supplied products is at our cost; return shipping for change-of-mind returns is payable by the customer unless stated otherwise. Nothing here limits the consumer guarantees that apply under law, including the Australian Consumer Law where it applies.